Refund Policy

• Refunds are initiated within 2–3 business days after approval and customer consent.
• Customer consent may be obtained via call, SMS, WhatsApp, or email.
• If the customer is unreachable, refund (for prepaid orders) may be processed to the original payment method.
• Refund credit timeline: 7–10 business days.

Order Cancellation Policy

• Orders can be cancelled before dispatch only.
• Once dispatched, orders cannot be cancelled.

Damaged / Incorrect Product

• Must be reported within 24 hours of delivery.
• Customer must provide images/videos and order details.
• After verification, refund or replacement will be processed.

Non-Returnable Items

• Medicines and healthcare products are non-returnable once delivered.
• Exceptions include damaged, defective, or incorrect products.

Refund Rejection Conditions

• Request raised after 24 hours of delivery
• Product used, opened, or tampered
• Missing original packaging
• Required proof not provided

Notes

• No refund for used or altered products.
• Orders once dispatched cannot be cancelled.
• All medicines are dispensed in compliance with applicable Indian laws.